Service Team Member

About This Role

Deliver friendly customer service, assist customers with shopping and product location, and ensure quick and efficient checkout experiences. Complete merchandise handling duties, maintain recovery standards, and support store operations.

Responsibilities

• Deliver friendly customer service and help customers shop the store
• Ensure all customers receive a fast and friendly checkout experience
• Complete truck unloading and merchandise duties
• Maintain store recovery standards to deliver Brand Promises
• Execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes (BOPIS and SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance, including returns and general store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned

Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift heavy boxes and access high shelves by ladder or similar equipment

Qualifications

• Retail and/or customer service experience preferred

Nice to Have

• Retail and/or customer service experience

Benefits