Service Team Member
Part Time
Entry Level
Posted 3 weeks ago
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Deliver friendly customer service, assist customers with shopping and product location, and ensure quick and efficient checkout experiences. Complete merchandise handling duties, maintain recovery standards, and support store operations.
Responsibilities
- Deliver friendly customer service and help customers shop the store
- Ensure all customers receive a fast and friendly checkout experience
- Complete truck unloading and merchandise duties
- Maintain store recovery standards to deliver Brand Promises
- Execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes (BOPIS and SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Complete merchandise recovery and maintenance, including returns and general store recovery
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment
Qualifications
- Retail and/or customer service experience preferred
Nice to Have
- Retail and/or customer service experience
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Employee Discounts
Vision Insurance
Tuition assistance
About Michaels Stores
Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores and an online presence. Founded in 1973, it is the best place for all things creative.
Retail
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