Part Time Customer Experience Manager

About This Role

This role delivers a customer-centric shopping experience by managing and executing front-end operations, leading omnichannel processes, and maintaining store recovery standards. It involves training and coaching the customer experience team and ensuring adherence to company policies.

Responsibilities

• Deliver a customer-centric shopping experience by managing effective front-end operations
• Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs
• Ensure all front-end policies and procedures are followed and achieve KPIs
• Plan and lead the execution of class and in-store events
• Lead the omnichannel processes
• Manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits and inventory processes
• Train, observe, and coach the customer experience team (sales floor and cashier)
• Serve as Manager on Duty (MOD)
• Participate in truck unloading and stocking processes

Nice to Have

• Retail management experience

Benefits