Service Team Member

Michaels Stores Lakewood, WA $17 - $20
Part Time Entry Level

Posted 2 weeks ago

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About This Role

Deliver friendly customer service by helping customers shop, locating products, providing solutions, and ensuring a fast and friendly checkout experience. Maintain store recovery standards and execute merchandise duties to support the overall store operation.

Responsibilities

  • Help customers shop, locate products, and provide them with solutions
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Complete merchandise recovery and maintenance, including returns and general store recovery
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs

Qualifications

  • Retail and/or customer service experience preferred

Nice to Have

  • Retail and/or customer service experience

Benefits

Health Insurance
Paid Time Off
Tuition assistance
Dental Insurance
Employee Discounts
Vision Insurance
Medical Insurance

About Michaels Stores

Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores and an online presence. Founded in 1973, it is the best place for all things creative.

Retail
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