Service Team Member

About This Role

Deliver friendly customer service by helping customers shop, locating products, providing solutions, and ensuring a fast and friendly checkout experience. Maintain store recovery standards and execute merchandise duties to support the overall store operation.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance, including returns and general store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs

Qualifications

• Retail and/or customer service experience preferred

Nice to Have

• Retail and/or customer service experience

Benefits