Service Line Administrator - Acute Care Services

About This Role

The Service Line Administrator for Acute Care Services oversees the operational effectiveness and strategic performance of Hospital Medicine, Emergency Medicine, and Pulmonology/Critical Care services across St. Luke's Health System. This role partners with the System Acute Care Service Line Medical Director to design and implement strategic visions, ensuring innovation in care models to improve quality, access, and patient experience while managing costs proactively.

Responsibilities

• Serve as the accountable administrative leader for all elements of performance within the Acute Care Service Line, including quality, safety, access, experience, workforce, and financial outcomes.
• Lead and partner with employed and independent providers across Hospital Medicine, Emergency Medicine, and Pulmonology/Critical Care to achieve ever-improving clinical outcomes and efficiency, aligned with annual organizational goals.
• Collaborate with quality and safety leaders to advance high reliability principles, support development and use of meaningful data and metrics, and ensure accreditation and regulatory standards are met or exceeded across the Service Line.
• Partner closely with nursing leadership, facility leaders, division leaders, and system executives to ensure acute care services are delivered in a coordinated, patient-centered, and fiscally responsible manner across all sites of care.
• Support and advance system-wide efforts to reduce unwarranted variation, standardize best practices, and strengthen integration across the Acute Care continuum.
• Partner with the System Medical Director and nursing leadership in the recruitment, engagement, and retention of high-performing physicians, advanced practice providers, and operational leaders.
• Maintain accountability for the financial performance of the Acute Care Service Line, including budgeting, forecasting, and identification of performance improvement opportunities.
• Model and demonstrate the values and behaviors of St. Luke’s leadership, inspiring teams to deliver exceptional patient-centered care.

Requirements

• Bachelor's degree
• 12+ years of progressively responsible experience in healthcare operations
• Prior leadership experience within complex clinical or service line environments

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Minimum of 12 years of progressively responsible experience in healthcare operations, including prior leadership experience within complex clinical or service line environments.

Nice to Have

• Advanced degree
• Experience supporting acute care services