Senior Success Guide (Marketing Cloud)

About This Role

As a Senior Success Guide, you will help customers grow value and improve adoption of Salesforce, providing proactive and reactive architectural, product, and industry expertise. You will deliver personalized guidance and recommendations, especially for Premier and Signature Success customers.

Responsibilities

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption of Salesforce products, particularly Marketing Cloud
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements to customers
• Become an expert in Marketing Cloud and related products
• Help customers consistently achieve their business outcomes through strategic guidance
• Generate positive feedback from customers, internal teams, and leadership
• Demonstrate continued professional growth and development in Salesforce technologies

Requirements

• 4+ years relevant experience (Marketing Cloud Account Engagement)
• Certifications: Salesforce Administrator and Salesforce Certified Marketing Cloud Account Engagement Specialist
• Proven ability to quickly learn new technologies
• Consultative and customer-focused approach and engagement style
• Ability to navigate, escalate, and lead efforts on complex customer requests
• Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences
• Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure

Qualifications

• Degree or equivalent relevant experience required
• 4+ years of relevant experience with Marketing Cloud Account Engagement

Nice to Have

• Trailhead Ranger
• Agentblazer Champion Status
• Experience in Marketing on Core, Personalization or Intelligence
• Marketing Cloud Consultant or Marketing Cloud Developer Certification

Skills

* Required skills

Certifications