Senior Service Account Manager

About This Role

As a Senior Service Account Manager, you will strategically manage large enterprise accounts, enhancing customer experience by bridging their needs with Pure Storage's engineering and product teams. You will drive seamless product deployments, ensure operational excellence, and serve as a trusted advisor to Pure's most significant clients.

Responsibilities

• Orchestrate the end-to-end service delivery relationship for large-scale accounts, influencing cross-functional teams across engineering, product management, and legal.
• Direct complex Pure implementations and migrations within critical change windows, conducting proactive risk analyses and capacity planning to ensure 100% operational continuity and stability.
• Serve as the primary point of command for high-severity issues, coordinating rapid-response teams and collaborating with leadership for swift resolution during mission-critical events.
• Facilitate executive-level operational reviews and roadmap discussions to align Pure’s innovation with customer business priorities, impacting retention and identifying business solutions.
• Elevate the global organization by mentoring junior Service Account Managers and creating internal content that promotes best practices and expands team educational opportunities.

Requirements

• 6 years relevant experience (customer-facing, large accounts, industry related role)
• Expert Relationship Orchestration: Proven ability to navigate matrixed environments and build high-trust partnerships with executive stakeholders, acting as a calm and authoritative voice during complex technical negotiations or escalations.
• Data Storage Industry Fluency: Deep professional experience within the technology or data storage sector, with the ability to provide subject matter expertise on complex product lines and translate customer requirements into prioritized product features.
• Advanced Analytical & Strategic Planning: Demonstrated skill in conducting technical risk analyses, capacity planning, and environment assessments to mitigate risks and accelerate a customer’s operational objectives.
• Project Leadership & Influence: Strong project management background with the ability to coordinate multiple high-priority projects and influence internal stakeholders to deliver results for the customer.

Qualifications

• 6 years relevant experience (customer-facing, large accounts, industry related role)

Benefits