Senior Security Engineer - Unified Communications

About This Role

This role involves serving as a security and implementation engineer for Verizon's enterprise contact center ecosystem, focusing on the security architecture, hardening, and threat mitigation of Cisco UCCE, CVP, and Oracle SBC platforms.

Responsibilities

• Execute VGI Security Standards by translating high-level security requirements into technical configurations across Cisco UCCE, CVP, and Oracle SBC platforms.
• Implement Infrastructure Hardening by partnering with UC Design and Build teams to apply rigorous security hardening to Cisco UCS hardware, VMware layers, and Windows/SQL server instances.
• Configure SBC Security by executing technical lockdowns of Oracle Session Border Controllers, including implementing ACLs, SIP signaling encryption (TLS), and media security (SRTP).
• Manage Audit & Remediation Delivery by technically executing vulnerability remediation through performing patches, firmware updates, and configuration changes across the ICM and CVP stack.
• Oversee Certificate & Key Operations for managing, deploying, and renewing SSL/TLS certificates across the UCCE solution.
• Enforce Policy by working with build teams to ensure Role-Based Access Control (RBAC) and Least Privilege principles are implemented across administrative interfaces and API endpoints.
• Perform Collaborative Troubleshooting as the security Subject Matter Expert during complex deployments.

Requirements

• Bachelor’s degree or four or more years of work experience
• Four or more years of relevant experience within the Cisco Contact Center Enterprise stack, specifically focusing on the security and hardening of ICM, CVP, and Finesse

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience demonstrated through work experience and/or military experience, specifically within the Cisco Contact Center Enterprise stack, focusing on security and hardening of ICM, CVP, and Finesse.

Nice to Have

• Security Certifications like CISSP or GSEC
• Experience using Python or PowerShell to automate security audits or bulk configuration changes
• Familiarity with implementing security controls for PCI-DSS within a large-scale contact center media path
• Extensive Cisco UCCE/CVP Experience including hands-on engineering experience within the Cisco Contact Center Enterprise stack
• Strong technical knowledge of Oracle Session Border Controllers (ACLs, HMRs, secure SIP signaling (TLS/SRTP))
• Proven experience hardening Cisco UCS hardware, VMware ESXi hypervisors, and Windows/SQL Server application stack against industry-standard benchmarks (CIS or DISA STIGs)
• Mastery of VoIP/UC protocols including SIP, RTP/SRTP, TLS, and SNMPv3
• Experience managing the deployment and renewal of SSL/TLS certificates across a multi-node Cisco UCCE cluster
• Track record of working successfully with cross-functional teams, implementing requirements from Security Operations/Infrastructure into Design/Build workflow
• Experience using vulnerability management tools (Nessus, Qualys, or Rapid7) and ability to perform patching and firmware updates

Skills

* Required skills

Benefits