Senior Program Specialist

About This Role

This role is an Associate Program Manager for the Home Weatherization program, responsible for managing the full lifecycle of retrofit projects and ensuring compliance with regulatory standards. It involves coordinating energy efficiency services and fostering communication among various stakeholders to achieve program goals.

Responsibilities

• Assist in managing day-to-day operations of the Home Weatherization Retrofit Engagement, including subcontractor oversight
• Support the implementation of Phase 1 (Energy Assessment & Direct Install) and Phase 2 (HVAC, Water Heating, and Weatherization) workstreams
• Monitor customer feedback and complaint tracker, driving timely resolution
• Track project progress, address service interruptions promptly, and ensure subcontractors respond within required timelines
• Collaborate with subcontractors, field teams and other stakeholders to promote program awareness and drive participation
• Serve as a primary point of contact for contractors and field teams, resolving operational issues
• Prepare and deliver reports for internal and external stakeholders, including summaries of production progress
• Participate in technical training sessions and contribute to continuous improvement efforts
• Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality
• Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit

Requirements

• Bachelor’s degree in energy management, environmental science, public administration, or related field (or equivalent experience)
• 5+ years of experience in program coordination, preferably in energy efficiency or housing services
• Strong organizational and communication skills
• Proficiency in Microsoft Office Suite and CRM platforms
• Ability to work with all levels of internal employees, as well as outside clients and vendors

Qualifications

• Bachelor’s degree in energy management, environmental science, public administration, or related field (one year of experience can be substituted for one year of education)
• 5+ years of experience in program coordination, preferably in energy efficiency or housing services

Nice to Have

• Familiarity with weatherization measures, energy audits, and health & safety protocols
• Experience working with income-qualified programs or utility-sponsored initiatives
• Knowledge of NJ Shares, Census Tract eligibility, and community outreach strategies
• Bilingual (English/Spanish)

Skills

* Required skills

Benefits