Senior Product Manager

About This Role

As a Senior Product Manager, you will lead the evolution of Luna’s ops-focused Platform and Web applications, emphasizing impact, efficiency, and scalability in physical therapy services. You will collaborate with engineering and stakeholders to plan and iterate on platform services, workflow enhancements, and automations. Your leadership will drive innovation and shape the technology behind Luna's patient and provider experience.

Responsibilities

• Manage Luna’s Platform and Web applications supporting scheduling, billing, and other operational workflows
• Identify, plan, and shepherd the release of new features and enhancements with a focus on scale, reliability, and new customer experiences
• Conduct ongoing user research, including interviews and usability testing, and define/track success metrics
• Support Engineering by clearly communicating requirements, monitoring development, engaging in QA, and partnering in sprint planning
• Partner with Engineering to enhance APIs, data models, and shared services for consistent, scalable development across teams

Requirements

• 4+ years of experience within a product management function, with a focus on platforms and Web applications
• Strong understanding of platform architecture, data integrations, and service design principles
• Ability to translate technical complexity into user and business value
• Excellent written and verbal communication skills
• Excellent organizational, analytical, and problem-solving skills
• Ability to quickly adapt within a fast-paced high-growth environment

Qualifications

• Bachelor’s degree preferred, or additional experience in lieu of a degree
• 4+ years of experience within a product management function, focusing on platforms and Web applications; 5-8 years of professional working experience

Nice to Have

• Previous experience in Engineering or Customer Success
• Digital / two-sided marketplace and B2C experience