Senior Product Associate

About This Role

As a Senior Product Associate, you will contribute to product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. You will specifically work on the Assisted and Online Account Opening Team, focusing on creating innovative products and continuously improving existing offerings.

Responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect the needs of customers and the market through user research and discovery
• Consider and plan for upstream and downstream implications of new product features on the overall product experience
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle
• Write the requirements, epics, and user stories to support product development
• Manage key relationships by working with engineering, architecture, and a diverse set of product teams across the enterprise to understand their needs, further integration with recommendation engine, and drive results
• Communicate effectively and often by being vocal, sharing strategy, roadmap, progress, and insights broadly and systematically
• Act as a center for knowledge and have deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can effect change
• Demonstrate technical and customer problem solver skills, by asking questions and defining the problem and where our platform sits in the Chase ecosystem
• Understand the technologies and approaches in use and those we should be using to drive our plans for the future for these technical products

Requirements

• 3+ years of experience in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results
• Good team player and leader inspires action and performance of their team and builds credibility across the enterprise
• Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment
• Good partnership, consulting, and influence skills

Qualifications

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

Nice to Have

• Demonstrated prior experience working in a highly matrixed, complex organization
• Passion for learning and collaborating across all levels and backgrounds
• Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills

Skills

* Required skills

Benefits