Senior Moveworks Consultant

About This Role

Lead Moveworks implementation projects as a Senior Consultant within the Human Capital practice, developing AI-driven employee experience solutions and optimizing HR and IT service delivery for clients.

Responsibilities

• Lead Moveworks implementation projects and workstreams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology
• Establish user journeys and create user stories to support the design and setup of the Moveworks AI Assistant, including configuration of knowledge management, conversational flows, and enterprise search capabilities
• Support the iterative configuration of the Moveworks platform, engaging stakeholders to conduct reviews through joint design sessions
• Provide hands-on leadership and project management to ensure deadlines are met and key deliverables are always accurate
• Work with a team of functional and technical consultants to gather requirements and design sprints for Moveworks implementations across HR, IT, and other enterprise functions
• Work with client stakeholders to document baseline, current state employee service delivery operations across multiple channels and systems
• Develop the points of value to deliver throughout the AI-driven employee experience transformation effort
• Develop detailed implementation plans for deploying the Moveworks AI Assistant and related capabilities, establish key milestones, finalize the budget, scope, and high-level architecture
• Configure and optimize AI agents, plugins, and integrations within the Moveworks platform to automate employee support workflows
• Support the integration of Moveworks with enterprise systems such as ServiceNow, Workday, and other HRIS/ITSM platforms
• Manage all aspects of the project or workstream, monitor and identify project issues early to mitigate any risk for the client

Requirements

• Bachelor's degree
• 2+ years of experience supporting system integrations, including hands-on work with APIs (e.g., REST/SOAP) and troubleshooting integration issues
• 2+ years of enterprise platform implementation experience (e.g., Workday and ServiceNow), including configuration support, testing, and deployment activities

Qualifications

• Bachelor's degree
• 2+ years of experience supporting system integrations and 2+ years of enterprise platform implementation experience

Nice to Have

• 2+ years of experience with solution architecture and system design for AI-driven employee experiences
• 2+ years of experience with Moveworks platform configuration, Agent Studio, or similar conversational AI platforms
• 1+ year of experience collaborating cross-functionally with HR, IT, Information Security, and platform teams
• 1+ year of project management experience
• 1+ year of Big 4 consulting experience
• 2+ years of experience designing and/or implementing an HR shared service center
• 2+ years of experience with employee service delivery transformation initiatives
• 1+ year of experience with natural language processing (NLP), machine learning concepts, and agentic AI workflows
• 2+ years of experience developing change management and adoption strategies for AI-powered employee tools

Skills

* Required skills