Senior Manager, Robotics Solutions Engineering

About This Role

The Sr. Manager, Robotics Solutions Engineering leads and mentors the Robotics Solutions Engineer (RSE) team, overseeing performance management, team strategy, processes, and assignments to support organizational objectives and business service goals. This role defines project terms for complex medical equipment field service and directs workflow for strategic plans, serving as a primary point of contact for the growing system install base in North America.

Responsibilities

• Directly responsible for technical and commercial aspects of the Robotics Solutions Engineering team.
• Lead, mentor, and develop the team into a culture of service to drive business results.
• Develop a strategic plan for team US expansion and growth.
• Support commercial activities and sales of service offerings when required.
• Lead a team responsible for verification, testing, configuration management, and root-cause analysis of robotic systems, including operating the system in clinical settings of the OTTAVA fleet.
• Develop and coach the team in skills necessary to provide excellent service and support to healthcare professionals.
• Execute specific tasks including documentation and metrics for the team.
• Participate in process improvement discussions to increase team efficiency and effectiveness.
• Provide reports and updates to senior management on status and strategic goals.
• Interface with Systems Engineering, Product Support Engineers, Quality, and other cross-functional teams to continuously improve system Uptime and Mean-Time-To-Repair (MTTR).

Requirements

• Permanently authorized to work in the U.S.
• 8+ years of field service leadership in medical device capital equipment.
• Proven history of successfully building, growing, and managing a team.
• Track record of leading the growing the business of service.
• Demonstrate industry standard knowledge, skills, behavior, and history of success in medical capital equipment.
• Fundamental understanding across software, controls, robotics, mechanical, and electrical engineering.
• Excellent collaboration, communication, and interpersonal skills working hand-in-hand with commercial teams.

Qualifications

• Bachelor's Degree in a related technical field
• 8+ years of field service leadership in medical device capital equipment.

Nice to Have

• Master's degree
• Robotic system experience

Skills

* Required skills

Benefits