Senior Manager, Industry Solutions, Life Science

About This Role

As a Senior Manager in Industry Solutions specializing in Life Sciences Patient Services at Deloitte, you will lead the transformation of technology platforms for clients, driving innovation and significantly impacting their success by reimagining operations and processes to improve financial performance and accelerate digital ventures. You will interface between pharmaceutical, biotech, or medical device clients and cross-functional teams to identify and implement digital health solutions, design and optimize patient support programs, and define project roadmaps.

Responsibilities

• Advise clients and Deloitte professionals on operating model design to support life sciences patient engagement organizations
• Advise clients and Deloitte professionals on organizational design to support life sciences patient engagement organizations
• Advise clients and Deloitte professionals (Product Owners, Designers, Developers, Architects) through the implementation of patient services technology solutions, including patient CRM, patient data & analytics solutions
• Drive new business opportunities
• Prepare deliverables and provide leadership support to present findings and recommendations to clients and/or firm leadership
• Establish relationships with key client end users to help drive further adoption of the application throughout and at all levels of their organization

Requirements

• 10 years of experience in Life Sciences Patient Services Consulting
• 1 year of experience utilizing AI platforms like Chat GPT / Grok / Anthropic to conduct research and as an aid for creating presentations and project documentation
• 6 years of experience driving organization design initiatives for life sciences organizations
• 6 years of experience driving operating model updates for life sciences organizations
• 6 years of experience with PAP, Copay and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider
• 10 years of experience using Microsoft Suite (Word, Excel, Power Point) to develop and deliver professional-quality documents, reports and presentations to client stakeholders and executive level leaders
• Ability to travel 50%, on average

Qualifications

• Bachelor's degree in Computer Science, Healthcare Administration, Life Sciences or related field
• 10 years of experience in Life Sciences Patient Services Consulting

Nice to Have

• Advanced degree (e.g., MHA, MBA)
• SQL, Power BI, Tableau data analytics skills
• Experience coordinating with globally located teams
• Salesforce System Architect, Salesforce Application Architect, or other relevant Salesforce certifications
• Experience implementing Salesforce Health Cloud or Life Sciences Cloud
• SAFe, PMP, PMI, or Agile certifications
• Experience defining personas, user journeys, and product features for life sciences patient services clients

Skills

* Required skills