Senior Director, Product Operations

About This Role

This role is responsible for building and managing the operational backbone of Product Management and Design for OpenGov, a leader in AI and ERP solutions for local and state governments. The Senior Director will accelerate product velocity, improve quality and adoption, and operationalize AI across the product lifecycle.

Responsibilities

• Own and deliver outcomes across Product Operations, accountable for velocity, quality, adoption, and measurable customer impact
• Drive AI across Product Management and Design, embedding AI into planning, discovery, delivery, enablement, and feedback loops
• Own, develop, and operate the full Product Management tool stack, including internal tools
• Manage the backlog and delivery of AI tools, Product GPTs, and data connectors that support Product Management and R&D AI systems
• Operate and improve data-driven, automated “Rhythm of the Business” connecting Product, Engineering, AI Ops, and GTM
• Establish and manage a Customer Experience Squad with PM, UX, Engineering focused on in-product enablement and content strategy
• Own Product team onboarding, expanding Product Boot Camp into a scalable, repeatable program for all new hires
• Act as the primary DRI for cross-functional product processes spanning R&D, GTM Enablement, AI Ops, Data, RevOps, and Customer Experience
• Own product data stewardship, defining schemas and joint ownership models with AI Operations and Company Data Strategy

Requirements

• 12+ years of experience in Product Management, Product Operations, or adjacent R&D leadership roles
• Deep hands-on experience in Product Management with strong technical fluency
• Proven ability to design and scale operating systems in high-growth environments
• Experience operationalizing AI across product workflows, tooling, or delivery pipelines
• Strong understanding of cloud-native SaaS delivery models and emerging AI-native product patterns
• Demonstrated success leading cross-functional initiatives with high ambiguity and change
• Exceptional communication skills and executive presence; able to align diverse stakeholders around shared outcomes

Qualifications

• 12+ years of experience in Product Management, Product Operations, or adjacent R&D leadership roles

Nice to Have

• Experience building or managing internal tools, analytics, or platforms

Skills

* Required skills