Senior Associate - Web Services Integration Specialist

About This Role

This role involves managing, supporting, and enhancing a large-scale API ecosystem for a financial services company, ensuring seamless integration across various platforms. The specialist will focus on the stability, scalability, and performance of web services supporting essential business functions, working hands-on with API runtime operations and incident response.

Responsibilities

• Manage and monitor the health and performance of Java and MuleSoft-based web services.
• Design and maintain monitoring frameworks, including the VS Integration Dashboard.
• Develop and implement proactive alerting systems, incident response protocols, and root cause analysis (RCA) processes.
• Identify and resolve system issues, identify common patterns and document best practices.
• Serve as a senior escalation point for complex production issues, ensuring swift and effective resolution.
• Collaborate with internal teams, third-party vendors, and partners.
• Maintain a federated API inventory and manage configuration lifecycles.
• Communicate infrastructure changes and maintenance impacts to relevant stakeholders.
• Drive structured feedback loops with development teams to enhance future software iterations.
• Define and execute roadmaps to strengthen system performance, reliability, and scalability.
• Mentor and support L2 integration support team members, promoting knowledge sharing and operational excellence.

Requirements

• 5+ years of experience in application support, integration, or software development roles
• 3+ years of hands-on experience with MuleSoft
• 3+ years of hands-on experience with Java
• Proficiency in web services and API development using REST/SOAP, XML, XSD, WSDL, and RAML
• Strong experience with authentication and security protocols such as OAuth, Mutual TLS, and Basic Auth
• Solid background in working with Oracle, PostgreSQL, or SQL Server
• Familiarity with Linux, shell scripting, and MuleSoft connectors (e.g., FTP, SMTP, JDBC)
• Practical knowledge of AWS cloud services and architecture
• Understanding of identity and access standards like SAML and OAuth
• Strong ability to diagnose issues and determine root cause
• Excellent analytic, troubleshooting, and interpersonal communication skills

Qualifications

• Minimum 5 years of experience in application support, integration, or software development roles with at least 3 years of hands-on experience with MuleSoft and Java.

Nice to Have

• Experience with monitoring and alerting tools such as New Relic, Sumo Logic, and PagerDuty
• Familiarity with industry data standards such as ACORD
• Exposure to DevOps practices and CI/CD tools like Jenkins or GitLab
• Industry experience in Life Insurance, Financial Services, or High-Tech environments
• Working knowledge of Agile methodologies, particularly the Scaled Agile Framework (SAFe)

Skills

* Required skills

Benefits