Customer Service Representative, Life Insurance

About This Role

Join New York Life Direct to revolutionize the life insurance experience for AARP members, making coverage accessible, affordable, and understandable. This role handles a high volume of customer inquiries and educates on product features.

Responsibilities

• Handle high volume of inbound customer and sales agent inquiries
• Communicate and educate on product features, benefits and contract provision details
• Handle most customer interactions independently
• Explain information in functional area
• Maintain satisfactory level of key performance indicators according to departmental requirements

Requirements

• Accountable, ethical, good decision-making ability
• Problem solving / ability to assess and take appropriate action
• Strong verbal and written communication skills
• Excellent computer navigation skills and ability to multitask

Qualifications

• High school diploma, or GED from an accredited school required
• Minimum 2 years of customer service and/or call center experience

Nice to Have

• Bachelor’s degree or equivalent years of related experience
• Bilingual – Spanish
• Prior experience within the insurance industry

Benefits