Security Officer - Shopping Center Patrol

About This Role

As a Security Officer - Shopping Center Patrol, you will safeguard clients in retail environments by monitoring assigned areas, responding to concerns, and documenting observations to maintain a secure and welcoming atmosphere. This role involves serving and protecting clients while contributing to community safety.

Responsibilities

• Provide customer service to tenants, guests, and retail staff, carrying out security procedures and emergency response activities.
• Conduct regular and random foot and/or vehicle patrols throughout interior common areas, exterior walkways, and parking areas.
• Monitor entrances, exits, and key access points, observing for unusual activity and assisting with access control.
• Respond to incidents and critical situations in a calm, problem-solving manner, including disputes, disturbances, and medical calls.
• Write clear, detailed incident reports and shift activity logs, documenting observations and actions.
• Provide assistance with lost and found inquiries and guest directions, and coordinate with property management and/or law enforcement.
• Observe for retail-related concerns such as loitering, disorderly conduct, and potential theft indicators.
• Support opening and closing routines, including perimeter checks, door checks, and lighting observations.
• Operate communications equipment and/or monitoring systems, maintaining professional radio and phone etiquette.

Requirements

• Be at least 18 years of age (for unarmed roles)
• Possess a high school diploma or equivalent

Qualifications

• high school diploma or equivalent

Nice to Have

• Ability to lift up to 20 lbs
• A valid driver's license (for driving positions only)

Benefits