Security Officer - Hospital Patrol Driver

About This Role

Serve and safeguard clients as an unarmed Patrol Officer in a healthcare setting, conducting routine rounds and providing customer service in LINCOLN, NE. This role focuses on maintaining security, supporting access control, and assisting staff, patients, and visitors with a customer-first approach, often involving driving.

Responsibilities

• Provide customer service to patients, visitors, and staff by carrying out security-related procedures, site-specific policies, and emergency response activities in a healthcare location.
• Respond to incidents and critical situations in a calm, problem-solving manner, including medical emergencies, disruptive behavior, and visitor concerns.
• Conduct regular and random patrols throughout hospital buildings, clinics, parking areas, and the perimeter to deter unwanted activity and identify hazards, suspicious conditions, and policy violations.
• Monitor access points and public areas, helping to manage visitor entry, check identification as required, and assist with wayfinding and general inquiries.
• Observe and report unusual activity, escalating concerns through the chain of command and/or to local emergency services when appropriate.
• Assist clinical and administrative staff with de-escalation support for agitated individuals and help to maintain orderly areas.
• Complete detailed written reports and incident documentation, including shift activity logs, patrol findings, and follow-up notes.
• Operate security-related equipment such as radios, access control systems, and cameras in accordance with site policy and Allied Universal guidelines.
• Participate in drills and response activities for events such as fire alarms, severe weather, missing persons, and facility lockdowns.
• Support a welcoming environment by providing a professional presence, clear communication, and timely assistance while following all privacy and confidentiality requirements.

Requirements

• Valid driver's license and meet Allied Universal driver policy requirements
• Be at least 18 years of age
• Possess a high school diploma or equivalent

Qualifications

• High school diploma or equivalent

Nice to Have

• Ability to lift more than 20 lbs
• Access control and/or badge experience
• Customer service experience
• Comfortable using a computer and/or tablet

Benefits