Security Guard - Retail Mall Patrol

About This Role

As a Security Guard - Retail Mall Patrol, you will safeguard clients in retail and mall environments, deterring security incidents while providing a welcoming presence for visitors and tenants. You will conduct routine patrols, monitor assigned areas, and assist with access control.

Responsibilities

• Provide customer service to clients and visitors by carrying out security-related procedures, site-specific policies and/or emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Conduct regular and random patrols throughout the retail or mall location and its perimeter to help to deter unwanted activity.
• Observe and report any suspicious activities or potential security-related concerns to the appropriate personnel.
• Assist with access control and monitor entry and exit points within the location.
• Communicate professionally with clients, visitors, and team members to address inquiries or concerns.
• Follow all post orders and instructions established for the assigned location.

Requirements

• Valid New York State Security Guard License
• At least 1 year of security-related experience
• At least 18 years of age for unarmed roles

Qualifications

• high school diploma or equivalent
• At least 1 year of security-related experience is required.

Nice to Have

• CPR certification
• Comfortable using a computer or tablet
• Customer service experience

Benefits