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Provide outstanding customer service in a retail environment by assisting customers, processing transactions efficiently, and supporting store operations.
Responsibilities
- Provide SMART customer service daily through Lowe's policies and procedures
- Seek out customers to understand needs and assist with merchandise (locating, demonstrating, selecting, carrying, loading)
- Respond knowledgeably and promptly to customer and associate questions, guiding them through the store and projects
- Communicate information regarding stock, special orders, feature benefits, application, and warranty information
- Train cross-functionally in other store areas to enhance customer service
- Detect signs of shoplifting, theft, and security risks, and communicate to management/Asset Protection
- Ensure compliance with housekeeping standards to maintain store cleanliness and organization
- Maintain a safe and secure work environment, including daily safety reviews and keeping aisles clear
- Adhere to all safety requirements relevant to job duties, such as top stock safety and use of safety devices
- Operate store equipment as needed depending on role and department (e.g., Zebra phone, key cutter, paint mixer)
Requirements
- Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 Year Experience using common retail technology, such as smart phones and tablets
- Less than 1 Year Retail experience, performing tasks such as: identifying and selling products based on customer needs; explaining warranties, product features, and benefits; assisting customers in locating products; building customer relationships; identifying and resolving customer issues; zone recovery; and housekeeping
Qualifications
- Less than 1 year experience using computers, retail technology, and general retail experience.
Nice to Have
- Ability to obtain sales related licensure or registration as may be required by law
Skills
computer
*
Tablets
*
Zebra phone
*
CCTV surveillance system
*
Smartphones
*
Fax Machines
*
Key cutter
*
Panel saw
*
Paint mixer
*
Flooring cutters
*
Compacter baler
*
Copiers
*
paging system
*
* Required skills
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