Scheduler - Primary Care Clinic

About This Role

This role supports patient access by performing various front office duties, including greeting customers, answering phones, and scheduling appointments for a primary care clinic.

Responsibilities

• Support patient access by serving as a greeter, operator, or general scheduler
• Greet customers and/or answer the main telephone line for the practice location
• Provide a positive first impression of PHI to customers and callers
• Address callers' questions immediately, as appropriate
• Triage calls to the appropriate PHI person
• Schedule clinic appointments and ancillary procedures
• Provide coverage for other Front Office positions as requested
• Demonstrate outstanding customer service

Requirements

• High school diploma or GED
• One (1) year of experience as a customer service representative, scheduler, or closely related position

Qualifications

• High school diploma or GED
• One (1) year of experience as a customer service representative, scheduler, or closely related position, preferably in the healthcare industry.

Nice to Have

• Experience in the healthcare industry
• Telephone experience
• Scheduling experience
• Physician practice experience
• NextGen experience

Skills

* Required skills