SAP Sales and Service Cloud Consultant
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Upload Your ResumeAbout This Role
The SAP Sales and Service Cloud Consultant will help clients define forward-looking business strategies related to digital transformations and advise on the capabilities and solutions of the SAP CX/CRM portfolio. This role involves designing, developing, and re-engineering complex application components and integrating software packages using various tools.
Responsibilities
- Help define system and integration architecture, technical requirements, and functional designs (including Business blueprint, flow mapping and business requirements analysis).
- Create functional designs, process flows, configuration specs, test cases, prototyping test planning and execution, training coordination, and documentation of operational support procedures.
- Work with the client supporting Discovery & Explore workshops to understand as-is current state, business pain points and confirm business requirements.
- Build the required CRM functionality within SAP Sales Cloud and SAP Service Cloud environment (aka Cloud for Customer, C4C) to meet the client's requirements.
- Help clients define forward-looking business strategies related to digital transformations.
- Advise on capabilities and solutions of the SAP CX/CRM portfolio for sales automation and customer service processes, and implementation roadmaps.
- Configure the solution and work with the Development team to design, build, test and deliver identified development objects.
Requirements
- 3+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2 and SAP BTP Build.
- 3+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration.
- 3+ years of experience in 'Lead to Cash' and 'Customer Service to Field Service' processes.
- Some experience in SAP FSM and SAP CPQ Cloud solutions.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Qualifications
- 3+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2 and SAP BTP Build; 3+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration; 3+ years of experience in 'Lead to Cash' and 'Customer Service to Field Service' processes; Some experience in SAP FSM and SAP CPQ Cloud solutions.
Nice to Have
- Experience in SAP Field Service Management (FSM) Cloud.
- Experience in SAP CPQ 2.0.
- Experience in SAP OTC - Sales and Distribution.
Skills
* Required skills
About Deloitte
A company transforming technology platforms, driving innovation, and transforming mission-critical operations for clients, especially in the Life Sciences sector.