SAP Sales and Service Cloud Consultant
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Upload Your ResumeAbout This Role
As a Functional Consultant at Deloitte Digital, you will design, develop, and re-engineer complex application components and integrate software packages using various tools. This role requires a mix of consultative skills, business knowledge, and technical expertise to integrate packaged technology into client environments. The goal is to achieve business results by enhancing customer experiences and driving sustained growth through innovative strategies and transformative technologies.
Responsibilities
- Help define system and integration architecture, technical requirements, and functional designs (including Business blueprint, flow mapping and business requirements analysis).
- Create functional designs, process flows, configuration specs, test cases, prototyping test planning and execution, training coordination, and documentation of operational support procedures.
- Work with the client supporting Discovery & Explore workshops to understand as-is current state, business pain points and confirm business requirements.
- Build the required CRM functionality within SAP Sales Cloud and SAP Service Cloud environment (aka Cloud for Customer, C4C) to meet the client's requirements.
- Understand SAP Field Service Management (FSM) Cloud and SAP Configure Price Quote (CPQ) Cloud functionality to meet client's end to end CX requirements.
- Help clients define forward-looking business strategies related to digital transformations.
- Advise on capabilities and solutions of the SAP CX/CRM portfolio for sales automation and customer service processes, and implementation roadmaps.
- Configure the solution and work with the Development team to design, build, test and deliver identified development objects.
Requirements
- 3+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2 and SAP BTP Build
- 3+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration
- 3+ years of experience in 'Lead to Cash' and 'Customer Service to Field Service' processes
- Ability to travel up to 50%
- Legally authorized to work in the United States without employer sponsorship
Qualifications
- 3+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2 and SAP BTP Build; 3+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration; 3+ years of experience in 'Lead to Cash' and 'Customer Service to Field Service' processes; Some experience in SAP FSM and SAP CPQ Cloud solutions.
Nice to Have
- Experience in SAP Field Service Management (FSM) Cloud
- Experience in SAP CPQ 2.0
- Experience in SAP OTC - Sales and Distribution
Skills
* Required skills
About Deloitte
A company transforming technology platforms, driving innovation, and transforming mission-critical operations for clients, especially in the Life Sciences sector.