SAP Sales and Service Cloud Consultant
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
This role involves empowering organizations to build deeper customer relationships through innovative strategies and transformative technologies, specifically focusing on SAP Sales and Service Cloud implementations. You will design, develop, and re-engineer complex application components and integrate software packages.
Responsibilities
- Define system and integration architecture, technical requirements, and functional designs including business blueprint, flow mapping, and business requirements analysis.
- Create functional designs, process flows, configuration specifications, test cases, prototyping, test planning and execution, training coordination, and documentation of operational support procedures.
- Work with clients during Discovery & Explore workshops to understand as-is current state, business pain points, and confirm business requirements.
- Build required CRM functionality within SAP Sales Cloud and SAP Service Cloud (C4C) environments to meet client requirements.
- Advise on capabilities and solutions of the SAP CX/CRM portfolio for sales automation and customer service processes, and implementation roadmaps.
- Configure solutions and collaborate with the Development team to design, build, test, and deliver identified development objects.
Requirements
- 3+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2 and SAP BTP Build
- 3+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration
- 3+ years of experience in 'Lead to Cash' and 'Customer Service to Field Service' processes
- Some experience in SAP FSM and SAP CPQ Cloud solutions
- Legally authorized to work in the United States without employer sponsorship
Qualifications
- 3+ years of experience in SAP CX implementations in Sales & Service transformations.
Nice to Have
- Experience in SAP Field Service Management (FSM) Cloud
- Experience in SAP CPQ 2.0
- Experience in SAP OTC - Sales and Distribution
Skills
* Required skills
About Deloitte
A company transforming technology platforms, driving innovation, and transforming mission-critical operations for clients, especially in the Life Sciences sector.