Salesforce Senior Consultant

About This Role

This Senior Consultant role within the Sales & Service team focuses on identifying business requirements, functional design, and supporting Salesforce implementations to enhance customer experiences and drive growth.

Responsibilities

• Identify business requirements
• Perform requirements management
• Execute functional design
• Develop prototyping
• Design processes, including scenario design and flow mapping
• Conduct testing
• Provide training
• Define support procedures
• Support implementations

Requirements

• 6+ years of consulting experience
• 2+ full life-cycle Salesforce implementations
• Expertise in at least two Salesforce clouds: Sales Cloud, Service Cloud, Experience Cloud, Einstein Analytics, or Industry Solutions
• Bachelor's degree in computer science, information systems, or a technology field; or equivalent years of experience

Qualifications

• Bachelor's degree in computer science, information systems, or a technology field; or equivalent years of experience
• 6+ years of consulting experience

Nice to Have

• Salesforce certifications
• Experience in one or more industries such as Financial Services, Life Sciences, Health Care, Manufacturing, Technology, Retail, or Media
• Experience presenting to technical and non-technical audiences
• Experience implementing CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics) or CPQ technologies (BigMachines, Apttus, Cameleon)
• Advanced degree in a relevant field

Skills

* Required skills