Salesforce Life Sciences Senior Manager

About This Role

Lead complex Salesforce transformations for biopharma and medtech clients. You will shape business strategy, lead requirements and process design, and guide cross-functional teams through delivery and adoption, promoting leading practices in compliance, data privacy, and regulated industry controls.

Responsibilities

• Lead complex Salesforce transformations for biopharma and medtech clients across commercial, patient services, and field excellence
• Shape business strategy
• Lead requirements and process design
• Guide cross-functional teams through delivery and adoption
• Drive business development activities
• Craft proposals
• Develop practitioners
• Promote leading practices in compliance, data privacy, and regulated industry controls

Requirements

• 10+ years in consulting or industry delivering CRM/engagement platforms for life sciences (biopharma or medtech)
• 7+ years leading Salesforce programs, including 3+ full lifecycle implementations as program/delivery lead
• Bachelor's degree (BA or BS) or 4 additional years of professional experience in lieu of a bachelor's degree

Qualifications

• Bachelor's degree (BA or BS) or 4 additional years of professional experience in lieu of a bachelor's degree
• 10+ years in consulting or industry delivering CRM/engagement platforms for life sciences; 7+ years leading Salesforce programs, including 3+ full lifecycle implementations as program/delivery lead

Nice to Have

• 2+ active Salesforce certifications such as Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business Analyst, or Health Cloud Accreditation
• 2+ years implementing Health Cloud or patient services solutions (e.g., case management, benefits/eligibility, prior authorization, care management)
• 2+ years in commercial pharma functional domains (e.g., call planning, territory alignment, consent management, sampling/compliance)
• 2+ years integrating Salesforce with MDM, data, or analytics platforms (e.g., OpenData or Reltio for HCP/HCO, Snowflake, Tableau/CRM Analytics) from a functional perspective (requirements, testing, adoption)
• 2+ years applying Agile delivery practices (Scrum/SAFe), including backlog grooming, sprint ceremonies, and release planning using tools such as Jira
• 1+ years experience implementing privacy/security controls for HCP/patient data (e.g., HIPAA, state privacy laws) in Salesforce

Skills

* Required skills