Salesforce Life Sciences Lead Technical Architect

About This Role

This role is for a Lead Technical Architect focused on Salesforce Life Sciences, responsible for owning the solution architecture for Patient Services and Customer Engagement implementations. The architect will define end-to-end architecture across application, data, and integrations to deliver compliant, scalable customer and patient experiences in multi-region environments.

Responsibilities

• Own solution architecture for Salesforce Life Sciences Cloud implementations focused on Patient Services and Customer Engagement
• Define end-to-end architecture across application, data, and integrations
• Deliver compliant, scalable customer and patient experiences in multi-region environments
• Set architecture standards and governance for global delivery with regional deployments
• Lead design reviews and key technical decisions
• Establish security, environment, and release guardrails
• Collaborate with business and technology stakeholders to ensure resilient, performant, and adoption-ready solutions

Requirements

• 10+ years consulting and/or CRM implementation experience
• 5+ years life sciences industry experience
• 2+ end-to-end implementations delivering Life Sciences Cloud (Patient Services and Customer Engagement)
• Experience delivering 1+ multi-region deployment integrating Salesforce Data Cloud with Databricks, and enabling agentic capabilities

Qualifications

• Bachelor's degree, or equivalent relevant work experience
• 10+ years consulting and/or CRM implementation experience, 5+ years life sciences industry experience

Nice to Have

• Salesforce Life Sciences Cloud certification
• 3+ years supporting biopharma CRM programs
• 3+ years working in Agile/Scrum teams and 1+ implementation using CI/CD release pipelines
• Led 10+ client presentations/workshops and influenced decisions across technical and non-technical stakeholders

Skills

* Required skills