Sales Manager - Local and Regional Markets

About This Role

This Sales Manager role is responsible for actively prospecting, selling, negotiating, and booking events at the Baltimore Convention Center. The position focuses on securing long and short-term business to maximize facility usage and generate economic impact for the City of Baltimore.

Responsibilities

• Conduct initial discovery with clients via walk-in appointments, phone calls, emails, and website inquiries
• Solicit business, qualify function space requirements, determine support services needed, identify available facilities, and develop pricing strategies
• Manage and maintain detailed account, contact, follow-up, and event booking details in the Momentus system
• Schedule, prepare for, and conduct sales presentations and site inspections of the BCC
• Prepare and present sales proposal documentation to prospective clients based on event requirements
• Conduct contract procedures, negotiations, revisions, and amendments as outlined in the sales process
• Work closely with the convention services team and service providers to ensure client contract terms are applied and transitions are seamless
• Check-in with clients and BCC staff during events to ensure client satisfaction
• Research, identify, and engage with prospective local, national, and international clients for event bookings
• Develop and enhance customer relationships to secure repeat business

Requirements

• Bachelor's degree in business, public relations, hospitality, marketing, or related field
• 2-3 years of sales experience in a customer-oriented field
• Valid Maryland Class C Noncommercial driver's license or equivalent
• Eligible to obtain a Baltimore City driver’s permit
• Strong working knowledge of computer systems and related software applications including CRM
• Proficiency with Microsoft suite applications (Word, Excel, PowerPoint, Outlook)
• Excellent communication, relationship building, interpersonal, and sales skills

Qualifications

• A bachelor's degree in business, public relations, hospitality, marketing, or related from an accredited college or university.
• 2-3 years of sales experience in a customer-oriented field, preferably in the hospitality industry.

Nice to Have

• Hospitality industry experience
• Professional event-based certification(s) (case, CEM, CMP, CVP)
• Active engagement with industry professional organizations (ASAE, IAEE, IAVM, MPI, PCMA)

Skills

* Required skills

Benefits