Sales Floor Department Supervisor - Paint

About This Role

The Sales Floor Department Supervisor leads a team of associates to deliver exceptional customer experiences primarily in the Paint department. This role involves coaching, training, delegating tasks, managing performance, ensuring adequate department coverage, and driving customer-facing and non-customer-facing activities.

Responsibilities

• Provide resources and tools to support associates in delivering excellent customer service
• Assist with down stocking and area recovery, and provide input into merchandising decisions
• Monitor store power equipment use and coach employees on safe behaviors and lifting techniques
• Coach and train associates, delegate tasks, and follow up on daily activities
• Manage performance and ensure adequate department coverage
• Engage in customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales
• Perform non-customer-facing activities including down stocking, inventory management, and area recovery
• Ensure store safety by conducting safety walks, reporting hazards, and understanding safety and lifting directions
• Communicate best sales and service practices to the team to inspire customer-focused behavior and goal attainment
• Supervise associates in other departments as needed, requiring broad product knowledge

Requirements

• High School Diploma or equivalent
• 3 years of experience in a retail environment OR 5 years of experience in a retail environment
• 1 year of experience in customer service
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor)
• Experience providing direction or supervision to teams (with or without direct report responsibility)
• Experience supporting or participating in the process of training, mentoring and developing associates
• Experience working cross-functionally
• Experience Using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by law

Qualifications

• High School Diploma or equivalent
• 3 years of experience in a retail environment OR 5 years of experience in a retail environment, coupled with 1 year of customer service experience and 1 year of experience supporting Pro customers.

Nice to Have

• 3 years of retail customer service experience
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor)
• Experience in a leadership role with direct report responsibility
• Experience working in the home improvement retail sector
• Experience working in a fast paced, dynamic retail environment
• Experience in key carrying role with manager-on-duty responsibilities
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)

Skills

* Required skills

Benefits