Sales Associate

About This Role

This Sales Associate role, also known as an Optical Technician, focuses on enhancing the patient experience by expertly dispensing and fitting glasses and contacts while maximizing retail sales for The Eye Doctors.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with patients and deliver great medical support
• Determine patient wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating them with facial and eye measurements and optical prescriptions
• Operate auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings, and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Requirements

• Minimum 1 year interacting with customers/patients or equivalent
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
• Favorable result on background check
• Proof of identity and right to work in the United States

Qualifications

• High school diploma or GED required
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

Nice to Have

• Previous medical office experience
• Previous ophthalmic experience
• ABO and NCLE certifications

Skills

* Required skills