Sales Associate

About This Role

This role involves driving sales, ensuring exceptional client experiences, and executing operational tasks for a skincare clinic. The Sales Associate will lead by example in achieving sales goals and supporting clinic-wide retention programs.

Responsibilities

• Lead by example in achieving daily sales and conversion goals
• Deliver exceptional client service by educating clients on products, memberships, and treatments
• Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up
• Reinforce Skin Laundry’s service standards and brand values during every client interaction
• Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness
• Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts
• Ensure cleanliness, organization, and merchandising standards are consistently met
• Execute operational checklists and compliance tasks as directed by the ACM or CM
• Provide on-the-floor coaching and real-time feedback to Sales Associates
• Support onboarding and training of new team members under ACM/CM guidance
• Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate
• Foster a supportive, inclusive environment that encourages collaboration and growth
• Follow and reinforce all operational policies and loss prevention procedures
• Report any safety, compliance, or operational concerns promptly
• Maintain professional conduct consistent with Skin Laundry’s standards of integrity and respect

Requirements

• Minimum 1-2 years of retail, hospitality, or service experience
• Availability to work weekends (Saturday and Sunday) regularly
• Availability to work 4 days per week
• Ability to work 16 hours per week on average, with the ability to flex to 24 hours
• Availability to work during Clinic Operating Hours
• Ability to commit to a schedule made 60 days in advance
• Reliable commute to home clinic location
• Intermediate knowledge of retail operations, POS systems, and cash handling
• Strong product knowledge and passion for skincare and client education
• Advanced interpersonal skills with the ability to coach peers and foster teamwork
• Strong communication and problem-solving abilities
• Reliable, proactive, and accountable in daily execution
• Must be at least 18 years of age to apply

Qualifications

• Minimum 1-2 years of retail, hospitality, or service experience required.

Nice to Have

• Leadership or keyholder experience
• Familiarity with Zenoti or similar scheduling and sales software

Skills

* Required skills

Benefits