Sales Associate

About This Role

The Sales Associate at Skin Laundry is responsible for leading sales, delivering exceptional client service, and ensuring operational excellence at the clinic. This role involves educating clients on products and treatments, supporting retention programs, and maintaining clinic standards.

Responsibilities

• Lead by example in achieving daily sales and conversion goals
• Deliver exceptional client service by educating clients on products, memberships, and treatments
• Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up
• Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness
• Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts
• Ensure cleanliness, organization, and merchandising standards are consistently met
• Provide on-the-floor coaching and real-time feedback to Sales Associates
• Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate
• Follow and reinforce all operational policies and loss prevention procedures
• Report any safety, compliance, or operational concerns promptly

Requirements

• Minimum 1-2 years of retail, hospitality, or service experience
• Ability to work weekends (Saturday and Sunday) regularly
• Availability to work 4 days per week and 16-24 hours per week
• Intermediate knowledge of retail operations, POS systems, and cash handling
• Strong product knowledge and passion for skincare and client education
• Reliable, proactive, and accountable in daily execution
• Ability to commute reliably to home clinic and periodically travel to other clinics for coverage
• Must be at least 18 years of age

Qualifications

• Minimum 1-2 years of retail, hospitality, or service experience required.

Nice to Have

• Leadership or keyholder experience preferred
• Familiarity with Zenoti or similar scheduling and sales software
• Advanced interpersonal skills with the ability to coach peers and foster teamwork

Skills

* Required skills

Benefits