Sales Associate

About This Role

The Sales Associate contributes to meeting and exceeding individual sales goals and generating clientele by delivering an extraordinary customer experience focused on sustainability and brand values within a fast-paced retail environment.

Responsibilities

• Consistently meet and exceed sales goals
• Assist in clientele generation through customer engagement
• Contribute to an in-store experience for customers that both surprises and delights them
• Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships
• Deliver an elevated client experience acting as a brand ambassador, embodying brand values, engaging customers on the brand and sharing the stories of Reformation with a focus on educating on sustainability
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS
• Understand the need for consistent inventory accuracy and controls in store
• Contribute to Loss Prevention in all areas of the business
• Uphold time and attendance policy
• Ensure the selling floor reflects the brand and concept standards at all times
• Share deep knowledge about products with genuine enthusiasm
• Communicate product feedback based on customer input for continuous product and merchandising improvement
• Help ensure the store environment is inspiring and products are easily accessible
• Understand the core values and culture of Reformation and reflect these in all efforts
• Maintain and uphold a professional, healthy, and productive work environment

Requirements

• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced setting
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career
• Available to work a minimum of 20 hours per week
• Available to work a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Qualifications

• Experience working with a sales or retail organization and/or operationally intensive business.