Sales Associate I

About This Role

This Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

Responsibilities

• Understand organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team
• Create short- and long-term strategies to achieve personal metrics and performance goals
• Represent Coach as a brand ambassador
• Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Build credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
• Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Adhere to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
• Support cash-wrap when needed to process purchases, returns, and exchanges

Requirements

• 1-3 years of previous sales experience, preferably in a luxury retail service environment
• Current knowledge of fashion trends and competition in the marketplace
• High school diploma or equivalent
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets

Qualifications

• High school diploma or equivalent; college degree preferred
• 1-3 years of previous sales experience, preferably in a luxury retail service environment

Nice to Have

• College degree

Skills

* Required skills

Benefits