Retail Service Specialist

About This Role

Support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. The Retail Service Specialist will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers
• Supervise customer service levels on the retail showroom, including execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
• Ensure telephone is answered according to company policy
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger
• Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned
• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy
• Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s)

Requirements

• Strong communication skills
• Ability to obtain RSS Certification

Nice to Have

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Benefits