Retail Service Specialist

About This Role

This role supports the Store Manager and Assistant Managers by leading the store team in sales, customer service, store appearance, and operations. The specialist will also assume shift management responsibilities when needed.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers
• Supervise customer service levels on the retail showroom
• Ensure telephone is answered according to company policy
• Process online orders, transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals
• Handle special orders and outside purchases efficiently and according to procedure
• Process retail customer returns and exchanges efficiently and accurately
• Ensure all merchandise, core charges, and warranties are invoiced before product leaves the store
• Communicate Zipline messages and complete Image Maker and merchandising tasks
• Ensure team members adhere to work schedules and clock in/out policies
• Perform all store opening/closing duties, including day-end procedures, verifying/securing money/deposits, and securing the building and delivery vehicles

Requirements

• Strong communication skills
• Ability to obtain RSS Certification

Nice to Have

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Benefits

Certifications