Retail Sales Specialist

About This Role

Provide exceptional customer service and total solution selling both in-store and through the kiosk in a fun, team-oriented retail environment. Support the Tech department by achieving sales metrics and responding to customer needs.

Responsibilities

• Provide exceptional customer service in helping customers find a total solution both in-store and through the kiosk
• Create a positive, inviting environment for customers while learning their tech and overall needs
• Stay current on technology products, offerings and services to offer a total solution
• Respond quickly and resourcefully to customer requests and concerns on the sales floor
• Ensure the Tech department achieves key metrics, including profitable sales
• Be flexible on various responsibilities (e.g., cashier, merchandising, returns)

Requirements

• Able to work a flexible schedule based on the store’s needs
• Strong customer service experience
• Demonstrated ability to engage and speak to customers and understand their needs
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously

Nice to Have

• Experience selling products or services

Benefits