Retail Sales Specialist

About This Role

This role ensures operational excellence for key retail and distribution partners by managing product setup and content, tracking promotions and Marketing Development Funds, and administering data. The specialist provides Sales and Finance teams with accurate and timely information to support business objectives.

Responsibilities

• Partner with Sales Directors, Accounting, and Finance to validate SOA, STC, and other promotional claim types
• Review and validate customer claims, credits, and invoices to ensure alignment with approved sales agreements
• Confirm that all required documentation, approvals, and supporting materials are in place prior to claim approval
• Serve as a liaison between Sales, Accounting, and Finance to resolve claim discrepancies, questions, and escalations
• Manage the product setup process for designated retailers and distributors, overseeing each stage from item creation through to launch
• Maintain precise product data and content across retailer portals and PIM/DAM systems
• Collaborate with Sales, Marketing, and Product teams to collect and verify all necessary assets
• Maintain accurate spreadsheets and trackers for sales, promotions, MDF, product status, and portal submissions
• Manage the UL Testing pipeline for applicable products and coordinate with global manufacturing and engineering teams
• Provide targeted operational support to the Sales Team, addressing logistics, documentation, pricing, and promotional issues

Requirements

• 3-5 years of experience in Sales Operations, Retail Support, or Retail Account Administration
• Exceptional attention to detail and organizational skills
• Proven experience with promotional/MDF or sell-through credit programs and invoice/claim validation support
• Hands-on experience with retailer portals and content platforms (e.g., Walmart SupplierOne/Retail Link, 1WorldSync, Bazaarvoice, Relevate, Bynder or similar)
• Advanced proficiency in Excel
• Clear and professional communication skills

Qualifications

• 3-5 years of experience in Sales Operations, Retail Support, or Retail Account Administration

Skills

* Required skills

Benefits