Residential HVAC Service Manager

About This Role

Manage and lead a residential HVAC service team, overseeing daily operations, ensuring high-quality service, and achieving budgeted margins and profits. This role is crucial for maintaining customer satisfaction and compliance with safety regulations.

Responsibilities

• Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching
• Oversee daily operations to ensure safe, efficient, and high-quality service delivery
• Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits
• Resolve customer issues and ensure top-tier customer satisfaction
• Coordinate with dispatch to optimize technician selection and scheduling
• Conduct job site inspections and monitor workmanship standards
• Track departmental operations, inventory, tools, vehicles, and maintenance
• Ensure compliance with safety regulations, company policies, and local codes
• Provide ongoing on-the-job training and development for technicians
• Lead weekly technician meetings and monitor key performance indicators (KPIs)

Requirements

• 10 years of Residential HVAC service and/or Residential HVAC management experience
• Valid driver's license with a good driving record
• Sales experience

Qualifications

• 10 years of Residential HVAC service and/or Residential HVAC management experience

Nice to Have

• TX State license and HVAC code knowledge

Skills

* Required skills

Benefits