Remote Customer Service Representative

About This Role

Join our dynamic team as a Remote Customer Service Representative, becoming the first point of contact for clients' customers and delivering exceptional service. Through paid training, competitive pay, and various incentives, you will make a significant daily impact.

Responsibilities

• Efficiently manage a high volume of inbound calls in a fast-paced environment
• Listen actively to understand customer needs and offer clear, accurate information
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies
• Assist cardholders with inquiries regarding transactions and account statuses
• Process transactions efficiently via web-based applications and handle research requests with precision
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations
• Maintain in-depth knowledge of company and client programs, policies, and technology
• Support team operations during peak times or absences to help maintain seamless service

Requirements

• At least 18 years old
• High School Diploma or equivalent
• 6 months of Customer Service, Call Center or Dispatch experience
• Ability to complete a background check, credit check, and security fingerprinting
• Compliance with camera requirements for meetings and training
• Verified, secure, reliable, and high-speed internet connection (minimum 50 Mbps upload and 50 Mbps download)
• Established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection
• Working knowledge of computers and Windows applications
• Reliable team member with a strong work ethic and punctuality
• Commitment to consistent work schedule, including 100% attendance during 3-6 week paid training

Qualifications

• High School Diploma or equivalent
• 6 months of Customer Service, Call Center or Dispatch experience

Nice to Have

• 1+ years of previous call center experience

Skills

* Required skills

Benefits