Relationship Banker

About This Role

This role involves building relationships with customers, understanding their financial needs, and offering a full range of Wells Fargo retail banking products and services.

Responsibilities

• Participate in building relationships with customers and spend time understanding required needs
• Identify opportunities for offering a full range of Wells Fargo retail banking deposit and credit products and services
• Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers
• Present recommendations for resolving inquiries and service requests regarding customers' accounts
• Open and service accounts within authorized limits, create plans for follow-up and scheduled contacts with customers
• Provide information to internal partners and external sources to further enhance the customer experience
• Identify opportunities to leverage partners and connect customer with the appropriate partner or relationship manager
• Partner with financial advisors to address the needs of customers with investment or retirement needs
• Provide self-service digital banking options to customers

Requirements

• 2+ years of customer service experience
• 1+ year of assessing and meeting the needs of customers or helping with issue resolution
• 1+ year of building and maintaining effective relationships with customers and partners
• Compliance with the SAFE Mortgage Licensing Act of 2008 and all related regulations
• Loan Originator requirements under Regulation Z (LO)

Qualifications

• 2+ years of customer service experience, 1+ year of assessing and meeting customer needs or issue resolution, 1+ year of building and maintaining effective customer relationships

Nice to Have

• Successfully completed FINRA Series 6 and Series 63 examinations
• State Insurance license(s)
• Customer service focus with experience handling transactions across multiple systems
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
• Strong verbal, written, and interpersonal communication skills
• Knowledge and understanding of book of business processes
• Ability to be proactive, innovative, and creative
• Ability to make client calls and actively participate in the sales development process
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Ability to follow policies, procedures, and regulations
• High motivation with ability to successfully meet team objectives
• Experience mentoring and peer-coaching
• Experience assessing customer needs and recommending products/services
• Experience using business acumen to provide financial services consultation to small business customers
• Knowledge and understanding of financial services consumer lending products
• Ability to educate and connect customer to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees

Benefits