Receptionist

About This Role

This role involves providing administrative support and customer service as a Receptionist for Optum Multi-Specialty, ensuring efficient patient flow and adherence to medical office protocols.

Responsibilities

• Obtain accurate and updated patient information, such as name, address and insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• File, Fax and maintain medical records
• Confirm and schedule appointments
• Answer incoming and outgoing telephone calls promptly and courteously
• Follow Payment Security policy and procedures according to Optum Medical guidelines
• Check In and Check Out patients
• Perform referral documentation promptly
• Provide effective communication to patient/family team members and other health care professionals
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service or healthcare related experience
• 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• Ability to maintain work tasks in an efficient manner
• Ability to travel to Manhattan practices if needed for coverage

Qualifications

• High School Diploma/GED
• 1+ years of customer service or healthcare related experience and 1+ years of computer proficiency experience

Nice to Have

• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of medical terminology
• Bilingual in Spanish or Cantonese or Mandarin and English

Skills

* Required skills

Benefits