Quality Manager

About This Role

Lead and manage quality control operations for a Federal Government Contractor, overseeing a team of auditors and tutors to ensure adherence to government regulations and internal procedures. Perform complex statistical analysis, develop analytical reports, and communicate directly with government clients.

Responsibilities

• Be present onsite at USCIS National Records Center (NRC) or USCIS Harrisonburg File Storage Facility (HBG FSF) as appropriate
• Be responsible for all Quality activities within task areas
• Lead a team of quality auditors and tutors to perform audit and training functions
• Respond to NRC meeting requests within allotted 2-hour time period
• Develop complex statistical analysis, cost estimates, and analytical reports
• Coordinate project activities with Contractor and Government representatives
• Conduct fact finding for special projects
• Respond to Government inquiries and present oral briefings to management officials
• Prepare and revise Standard Operating Procedures (SOPs)
• Communicate with Government client, inform of significant issues, respond and take corrective action to identified issues
• Proactively identify and recommend new approaches to improve quality, cost, and process inefficiencies
• Verify that all pages of every file are prepared, scanned, and all documents are indexed correctly
• Verify that Metadata is complete and correct for every file
• Correct defective products prior to creating batches of A-files available for the Quality Assurance (QA) process
• Notify the COR of any error trends
• Verify and prepare routine requests for ingestion into EDMS in three business days from receipt
• Verify all scanning processes for Priority (expedited) requests and prepare them for ingestion into EDMS within two business days from receipt
• Stage files for the QA process

Requirements

• U.S. Citizen
• Valid U.S. Driver's License
• Active Secret Clearance
• B.S. Degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting
• Six Sigma Black Belt Certification or ASQ certified
• 3+ years managing quality control operations
• Experience in preparing and monitoring internal procedures for adherence to Government regulations and policies
• Experience coordinating operational and administrative actions
• Experience managing complex, high-dollar programs, projects, and/or contracts
• Experience meeting deadlines and coordinating planning/implementation of project activities/resources
• Experience preparing complex statistical and analytical reports
• Ability to pass a drug test
• Ability to pass a background check (credit, criminal, DMV)

Qualifications

• B.S. Degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting
• At a minimum, must have three (3) years of experience in managing quality control operations. Demonstrated experience in preparing and monitoring internal procedures for adherence to Government regulations and policies, and coordinating operational and administrative actions. Demonstrated past experience in managing complex, high dollar programs, projects, and/or contracts; meeting deadlines and coordinating the planning and implementation of project activities and resources using demonstrated flexibility, adaptability, and problem-solving abilities; and preparing complex statistical and analytical reports.

Nice to Have

• Project Management Professional (PMP) certification

Certifications