Quality Assurance Associate

About This Role

This role is responsible for maintaining high standards of cleanliness, safety, and customer service in a retail environment, focusing on quality assurance and minimizing shrink.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service
• Sweep and clean floors on nights with no scheduled vendor services
• Perform weekly cleaning of Produce, Market, and Deli Departments
• Clean and organize the store mop room
• Follow QA daily checklist and sanitation standards set by Food Lion
• Follow current Standard Practices regarding cleanup of Hazardous Waste product
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state, and federal regulations

Requirements

• Excellent interpersonal, organizational, communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Ability to meet the physical requirements of the position

Qualifications

• High school graduate or equivalent preferred