Public Safety Officer

About This Role

Maintain the safety and security of guests, team members, and physical assets across the Hersheypark Entertainment Complex. This role involves supervising security operations, managing emergency responses, and ensuring compliance with company policies.

Responsibilities

• Provide a safe and friendly atmosphere to guests and team members
• Establish and maintain a good working relationship with other departments and support teams
• Manage deployment of security personnel and equipment to provide effective and efficient operations during events/incidents
• Assess, investigate, resolve, and contain situations while taking appropriate actions based on company policy and procedures, as well as training
• Supervise team members in assigned areas and/or venues and provide coaching/training while on their shift
• Provide high-visibility patrols of buildings and grounds
• Control vehicle/pedestrian traffic when necessary
• Monitor guest behavior for compliance with event and venue policies
• Monitor crowd behavior and movement and take proactive measures to mitigate risk
• Monitor guest feedback and provide win-win solutions to resolve guest concerns and document guest resolutions via an electronic guest resolution log
• Communicate regularly with Security Management regarding training and operational issues to include team member or guest concerns, losses, and unusual situations
• Create timely, thorough, and accurate incident reports through the incident documentation process
• Consistently practice safe work habits including, but not limited to, use of personal protective equipment, lifting and reporting of unsafe situations

Requirements

• Must be at least 18 years of age
• Ability to obtain and maintain a report of criminal history from the Pennsylvania State Police (PSP)
• Ability to obtain and maintain Child Abuse History Clearance from the Department of Human Services (Child Abuse)
• Ability to obtain and maintain Fingerprint-based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI)

Nice to Have

• Criminal justice/safety/security-related training and experience preferred
• Proficiency in Microsoft Office and Google Workspace applications (Excel, Word)
• Ability to handle stressful working conditions, emergencies, and accept a high degree of accountability

Skills

* Required skills

Benefits