PT Customer Lead

About This Role

Provide direct customer service at Food Lion, ensuring a positive shopping experience by maintaining service standards and assisting in front-end operations to maximize sales.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use his or her name whenever possible
• Unload customers' groceries from cart to belt, grouping cold items together for ease of bagging
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handle payment transactions per standard practice
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction and maintain accurate cash control
• Identify customers needing assistance and offer to take the customer's order to their car, including Food Lion To-Go orders
• Wear the Food Lion uniform with apron, complete with name badge, adhering to dress code
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Ensure work station and front-end area of the store has a neat and clean presentation
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane

Requirements

• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Ability to meet physical requirements of the position

Qualifications

• High school graduate or equivalent preferred

Skills

* Required skills