Program Manager

About This Role

This role is responsible for the day-to-day management and oversight of specific programs or services within an identified Division, ensuring high-quality service delivery to program participants. It involves coordinating program activities, supervising staff, and potentially managing a personal caseload.

Responsibilities

• Supervise program staff, providing direction, guidance, and support
• Conduct regular staff meetings to discuss program goals, updates, and challenges
• Provide training and professional development opportunities for staff members
• Delegate tasks and responsibilities to team members, ensuring workload balance
• Address staffing issues, conflicts, and concerns in a timely and effective manner
• Foster a positive and inclusive work environment that promotes teamwork and collaboration
• Oversee participant intake and assessment processes to ensure a comprehensive understanding of individual needs
• Develop and implement individualized service plans for program participants
• Monitor participant progress towards goals and adjust service plans as needed
• Provide crisis intervention and support to participants experiencing emergencies or crises
• Ensure compliance with programmatic requirements, regulations, and standards
• Collect, analyze, and report program data and outcomes to stakeholders
• Coordinate program logistics, including scheduling, space management, and transportation
• Collaborate with community partners and stakeholders to enhance program impact
• Represent the program and organization in meetings, events, and community forums
• Manage personnel items including leave, workers' compensation, unemployment, performance, hiring, remediation, and termination
• Oversee program operations to ensure adherence to monthly budgetary requirements

Requirements

• Knowledge of human services principles, best practices, and evidence-based interventions relevant to the program's focus area (e.g., mental health, homelessness, youth services)
• Knowledge of community resources, services, and support networks available to program participants
• Strong problem-solving skills, with the ability to identify challenges, develop solutions, and make informed decisions in a fast-paced and dynamic environment
• Excellent organizational skills, with the ability to manage multiple priorities, meet deadlines, and coordinate program activities, resources, and logistics effectively
• Flexibility and adaptability to respond to changing needs, priorities, and circumstances

Skills

* Required skills

Benefits