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Lead the design efforts for Gusto's contractor management platform, influencing major experience improvements in critical workflows for small businesses and contractors. This role involves driving the end-to-end design process, from ideation and strategic planning to execution and iteration, as an individual contributor.
Responsibilities
- Lead the development and execution of comprehensive design strategies for the contractor experience, from discovery to delivery and refinement
- Partner with cross-functional teams to define problem spaces, prioritize features, and deliver solutions that balance customer satisfaction with business needs
- Translate research insights and data into intuitive, scalable user experiences that support diverse workflows
- Participate in design reviews, provide constructive feedback, and contribute to establishing design standards and platform quality
- Explore innovative technologies, including AI, to improve workflows and enhance user engagement
- Mentor and support fellow designers through critique, knowledge sharing, and community initiatives within Gusto
- Ensure accessibility and inclusivity are integrated into all design processes and deliverables
Requirements
- 8+ years of product design experience with a proven track record of impacting complex domains
- Strong portfolio demonstrating high-quality interaction and visual design, with a focus on accessibility and comprehensive user experiences
- Experience leading product-level design direction and influencing cross-functional teams
- Excellent collaboration skills with partners in product, engineering, research, and data teams
- Ability to translate ambiguous problems into clear, actionable design solutions
- Exceptional communication skills to align teams around shared goals
- Deep understanding of user-centered design principles and inclusive design practices
Qualifications
- 8+ years of product design experience
Nice to Have
- Interest or experience in exploring emerging technologies such as AI to enhance customer workflows
Skills
* Required skills
Benefits
About Wiraa
CrowdStrike is a global leader in cybersecurity, dedicated to protecting organizations by stopping breaches and redefining modern security through its advanced AI-native platform. Since its inception in 2011, CrowdStrike has been at the forefront of cybersecurity innovation, managing large-scale dis...