Procurement Business Process Outsourcing Manager

About This Role

This role will manage the design, implementation, and operation of procurement Operate services for clients, moving from traditional BPO to autonomous processing. It involves working with CFOs to solve complex operational challenges, driving efficiency through process improvements, and mentoring team members.

Responsibilities

• Work directly with clients during the sales cycle to understand their Operate requirements (processes, organization, technology landscape)
• Support proposal effort, staffing plans, and pricing models
• Design and architect solutions, transition plans, and ongoing operations policies and procedures
• Manage engagement quality, risk, timelines, and resources during transition and ongoing operations
• Identify and implement operational process improvements that drive increased efficiency using leading practices in Agentic AI, GenAI, and RPA
• Manage select client relationships/stakeholders (internal and external) throughout the engagement
• Contribute to initiatives which drive growth of the practice including developing eminence, thoughtware, and point-of-view materials
• Perform role of mentor and coach to help others achieve their career objectives

Requirements

• 10+ years of BPO experience in Procurement
• 3+ years of experience as the Delivery Lead of a Procurement BPO service operation with scope across multiple Procurement functions
• 2+ years of experience managing a team
• Business development experience including sales and RFP response development
• Bachelor's Degree
• Ability to travel up to 25%
• Legally authorized to work in the United States without employer sponsorship

Qualifications

• Bachelor's Degree
• 10+ years of BPO experience in Procurement

Nice to Have

• Procurement experience
• Delivery Lead of a Procurement BPO service operation
• Transitioning work to offshore delivery centers

Skills

* Required skills