Procurement Business Process Outsourcing Manager

About This Role

This role involves designing, implementing, and operating procurement services for clients within Deloitte's Enterprise Operations as a Service practice, focusing on solving complex operational challenges through autonomous processing and agentic AI.

Responsibilities

• Work directly with clients during the sales cycle to understand their Operate requirements, including processes, organization, and technology landscape
• Support proposal effort, staffing plans, and pricing models
• Design and architect solutions, transition plans, and ongoing operations policies and procedures
• Manage engagement quality, risk, timelines, and resources during transition and ongoing operations
• Identify and implement operational process improvements that drive increased efficiency using leading practices in Agentic, GenAI, and RPA
• Manage select client relationships/stakeholders (internal and external) throughout the engagement
• Contribute to initiatives which drive growth of the practice including developing eminence, thought ware, and point-of-view materials
• Perform role of mentor and coach to help others achieve their career objectives

Requirements

• 10+ years of BPO experience in Procurement
• 3+ years of experience as the Delivery Lead of a Procurement BPO service operation with scope across multiple Procurement functions
• 2+ years of experience managing a team
• Business development experience including sales and RFP response development
• Bachelor's Degree
• Ability to travel up to 25%
• Legally authorized to work in the United States without employer sponsorship

Qualifications

• Bachelor's Degree
• 10+ years of BPO experience in Procurement

Nice to Have

• Procurement experience
• Delivery Lead of a Procurement BPO service operation with scope across multiple Procurement functions
• Transitioning work to offshore delivery centers

Skills

* Required skills